Aged Care Settings:
Staff report anxiety about initiating advance care planning conversations, uncertainty about legislative requirements under the new Aged Care Act, and lack of frameworks for navigating family dynamics when residents face end-of-life decisions.

Healthcare & Hospice Settings:
Despite working daily with people facing serious illness, many healthcare professionals and hospice volunteers receive minimal training in communication skills for end-of-life conversations. Time pressures, emotional burden, and fear of saying "the wrong thing" lead to avoided discussions and missed opportunities for person-centred planning.

General Practice:
GPs know Advance Care Planning should happen during routine care—not in crisis moments. Yet time constraints, lack of clear frameworks, and discomfort with death conversations mean these critical discussions are often deferred until it's too late.

Build staff confidence and create organisational cultures where death conversations happen naturally and compassionately

The Challenge Professionals and volunteers face:

• Anxiety and avoidance around death discussions

• Lack of practical frameworks for navigating complex family dynamics

• Emotional burden without adequate support structures

• Compliance pressure without implementation skills

• Uncertainty about how to raise Advance Care Planning

The result?

• People remain unprepared.

• Families face crisis decision-making during acute grief.

• Staff experience burnout and moral distress.

• And organisations struggle to meet quality standards while delivering genuinely person-centred end-of-life care.

It doesn't have to be this way.

Learning to have heart-centred, healthy conversations about death and dying

Why Maven Bridge for End of Life Workshops and Training?

You need training that addresses both the practical frameworks and the emotional, relational, and cultural complexity of death conversations in your specific context.

That's what we deliver.

We don't deliver generic "death awareness" sessions that fade within weeks. We build organisational capacity through comprehensive, evidence-based training designed specifically for those professional supporting people through life's final chapter.

Many end-of-life training programs focus exclusively on aged care compliance or clinical palliative care protocols. Maven Bridge takes a different approach—we recognise that every setting where people face end-of-life transitions requires specialized capability in facilitating difficult conversations.

Our programs move staff from fear to empowerment—transforming anxiety into confidence, compliance requirements into genuine care capability, and difficult conversations into opportunities for meaningful connection.

Introductory Workshop: Building Confidence in Death Conversation

Designed specifically for busy aged care teams. Frontline aged care workers, personal care assistants, support staff. This 3-hour introductory workshop provides essential confidence-building skills that staff can use immediately—delivered in clear, accessible language with practical scenarios relevant to everyday aged care work.

Participants: Up to 25 staff members

Format: 3-hour session delivered at your facility
Timing: Can be split across two 1.5-hour sessions to accommodate roster patterns
Investment: Contact for pricing

Ideal for:

• Facilities wanting to introduce end-of-life conversation skills quickly

• Teams with high proportion of ESL staff

• Organisations with tight training budgets or limited staff release time

• Meeting immediate Aged Care Act preparation needs

• Staff who feel anxious when families ask practical questions after a death

Can lead to: Full Foundation Workshop, Train-the-Trainer Program, or ongoing coaching support.

Delivered in Accessible Language:

We understand that many aged care teams include staff with English as a second language. This workshop uses clear, simple English, visual aids, small group practice, and translated key resources.

Foundation Training (Full-Day Workshop)

Tailored to Your Context: Customized examples, scenarios, and practice activities specific to your setting—whether residential aged care, hospice volunteering, general practice consultations, or disability support coordination.

Format: Full-day workshop (6 hours) delivered at your site
Participants: Up to 25 staff members
Investment: Contact for pricing

Understanding Death Anxiety

• Why we avoid death conversations (cultural, personal, professional factors)

• Recognising our own discomfort and triggers

• Creating psychological safety for difficult discussions

Communication Frameworks

• Practical approaches to initiating end-of-life conversations

• Active listening skills for emotionally charged discussions

• Practical information about the next steps after death (Victoria context).

What your team will learn: